Customer Service Coordinator

Us Tech Solutions; Painted Post (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

US Tech Solutions is seeking a Corporate Call Agent for a 12-month contract to manage the corporate switchboard, answer calls, and route to the right employees. The role emphasizes professionalism, confidentiality, and fast-paced service.

You will greet callers, verify needs, transfer calls, and provide basic company information while documenting interactions and adhering to escalation procedures as needed. Strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call center preferred.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-volume environments.
• Proficient in basic computer skills including MS Office and email.

Responsibilities

• Answer and manage incoming calls through the corporate switchboard in a courteous, professional, and timely manner.
• Greet callers, verify needs, and determine routing to the appropriate employee, department, or location.
• Transfer calls accurately to internal extensions, external numbers, voicemail, or designated lines.
• Provide basic company information including department contacts, locations, hours, and directions.
• Maintain confidentiality of employee, customer, vendor, and business information.
• Document messages and service requests when required.
• Monitor call queues and meet service-level targets.

Skills

Customer service

Call center experience

Phone etiquette

Multitasking

Microsoft Office

Education

High school diploma

Tools

Cisco Finesse/Webex

Job description

Schedule

12 Month Contract with possible extension

Job Description

The Corporate Call Agent is responsible for serving as the first point of contact for internal and external callers to the organization. This role operates the corporate switchboard, answers incoming calls professionally, identifies caller needs, and accurately routes or transfers calls to the appropriate employee, department, location, or external number. The ideal candidate demonstrates exceptional communication skills, professionalism, attention to detail, and the ability to manage a high volume of calls while providing a positive caller experience.

Responsibilities

• Answer and manage incoming calls through the corporate switchboard in a courteous, professional, and timely manner.
• Greet callers, verify their needs, and determine the appropriate employee, department, or location for routing.
• Transfer calls accurately to internal extensions, external phone numbers, voicemail, or designated support lines.
• Provide basic company information, including department contacts, office locations, operating hours, and general directions, when appropriate.
• Handle calls that are misrouted, disconnected, or unresolved by identifying an alternate contact or escalating the call as needed.
• Maintain current knowledge of company departments, organizational structure, employee directories, and escalation contacts.
• Record call details, messages, or service requests accurately when required.
• Monitor shared call queues and ensure calls are answered or redirected within established service-level expectations.
• Escalate urgent, sensitive, security-related, or emergency calls according to established procedures.
• Maintain confidentiality when handling employee, customer, vendor, and business information.
• Support administrative or shared services activities as assigned, including updating contact directories and call-routing documentation.
• Follow all company policies, call‑handling procedures, quality standards, and attendance requirements.

Key Performance Expectations

• Answer incoming calls within established service‑level targets.
• Route and transfer calls accurately on the first attempt whenever possible.
• Maintain professional, courteous, and consistent call quality.
• Minimize abandoned, dropped, or unresolved calls.
• Document messages and caller information accurately and completely.
• Demonstrate reliable attendance and schedule adherence.
• Follow escalation procedures for urgent or sensitive calls.

Experience

• Previous customer service, call center, receptionist, switchboard, shared services, or administrative support experience preferred.
• Strong verbal communication, active listening, and interpersonal skills.
• Professional and customer‑focused phone presence.
• Ability to remain calm, courteous, and effective when handling high call volumes or difficult callers.
• Ability to multitask, prioritize calls, and work efficiently in a fast‑paced environment.
• Basic computer skills, including Microsoft Office, email, directory tools, and phone/softphone systems.
• Strong attention to detail and ability to accurately document messages and transfer calls.
• Ability to maintain confidentiality and exercise sound judgment.

Desired Skills

• Experience using multi‑line phone systems or call center software like Cisco Finesse/ Webex.
• Experience supporting a corporate, healthcare, financial services, retail, hospitality, or shared services environment.

Education

• High school diploma or equivalent required.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on‑demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

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