Government Call Center Specialist — Data-Driven CSR

Remote Jobs; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering professional customer service in a fast-paced environment. The role requires multitasking, strong written and verbal communication, and the ability to work independently while handling sensitive information and passing a government background check.

You will answer and track calls, document details in government systems, prepare reports, and navigate multiple applications to ensure

Qualifications

• High school diploma or equivalent required
• Strong written and verbal communication skills
• Proven ability to multitask while inputting data
• Work independently with minimal supervision
• Proficiency with Microsoft 365 and Word
• Familiarity with telephony systems and CRMs
• Experience handling sensitive information
• Ability to pass a government background check

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers using critical thinking beyond scripts
• Navigate multiple systems and document information per procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties as assigned

Skills

Multitasking

Communication skills

Independent work

Sound judgment

Data sensitivity

Education

High school diploma

Tools

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering professional customer service in a fast-paced environment. The role requires multitasking, strong written and verbal communication, and the ability to work independently while handling sensitive information and passing a government background check.

You will answer and track calls, document details in government systems, prepare reports, and navigate multiple applications to ensure