Automotive Service BDC Specialist — Customer Scheduling Pro

Classic Auto Group; Mentor (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer contribution

Employee Assistance Program

Employee discounts on service & parts

Paid Time Off

Factory-sponsored vehicle purchasing

Job summary

Classic Toyota in Mentor is looking for Service BDC Support Specialists to enhance customer experience in a fast-paced environment. You will manage inbound calls, schedule appointments, and follow up with customers to ensure satisfaction.

This role requires strong organizational skills and a friendly demeanor. We offer competitive pay, weekly direct deposits, and a substantial benefits package, including 401(k) contributions after two months and up to 3 weeks of Paid Time Off annually.

Qualifications

• Friendly, motivated individuals with strong customer-service skills.
• Clear and professional communicators.
• Ability to multitask in a busy environment.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound service calls, emails, and online appointment requests.
• Make outbound follow-up calls for maintenance reminders and declined services.
• Schedule service appointments and coordinate with advisors.
• Maintain accurate customer and vehicle information.
• Deliver excellent communication to support customer satisfaction.

Skills

Customer service skills

Organizational skills

Communication

Multitasking

Tools

Computer navigation

Job description

Classic Toyota in Mentor is looking for Service BDC Support Specialists to enhance customer experience in a fast-paced environment. You will manage inbound calls, schedule appointments, and follow up with customers to ensure satisfaction.

This role requires strong organizational skills and a friendly demeanor. We offer competitive pay, weekly direct deposits, and a substantial benefits package, including 401(k) contributions after two months and up to 3 weeks of Paid Time Off annually.