Automotive BDC & Appointment Specialist

Frontier Toyota; Santa Clarita (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Frontier Toyota in Valencia, CA is seeking a driven BDC Agent to maximize sales opportunities from inbound leads and our existing customer base. This role requires proactive outreach by phone, email, and text to identify customer needs, schedule qualified appointments, and support the sales team.

The position emphasizes timely follow-up, CRM accuracy, and ongoing engagement to improve appointment show rates and overall dealership sales performance.

Qualifications

• Responds promptly and professionally to assigned Internet, telephone, text, chat, and other dealership-generated sales leads.
• Communicates with prospective and existing customers primarily by telephone, email, and text message for the purpose of developing sales opportunities and scheduling dealership appointments.
• Mines the dealership's existing customer and prospect databases to identify new and additional sales opportunities.

Responsibilities

• The BDC Agent maximizes sales opportunities generated through the dealership's inbound leads and existing customer database.
• Proactively engage customers by telephone, email, and text to identify needs and schedule qualified appointments for the sales team.
• Maintain CRM records with accurate customer communications, dispositions, and follow-up activities.

Job description

Frontier Toyota in Valencia, CA is seeking a driven BDC Agent to maximize sales opportunities from inbound leads and our existing customer base. This role requires proactive outreach by phone, email, and text to identify customer needs, schedule qualified appointments, and support the sales team.

The position emphasizes timely follow-up, CRM accuracy, and ongoing engagement to improve appointment show rates and overall dealership sales performance.