BDC Administrator: Drive Customer Relations & Appointments

L0435 Toyota of Jackson; Jackson (MS); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's L0435 Toyota of Jackson is seeking a motivated, customer-focused professional to lead customer relations processes and improve follow-up across the store. You will gather customer data, stay current on product information and promotions, and support sales through phone outreach and internet activities.

The role emphasizes a strong communication style, professional appearance for interviews, and the ability to work in a fast-paced dealership environment with a focus on

Qualifications

• Customer-focused attitude and strong communication skills.
• Willing to attend walk-in interviews and provide updated resume.
• Professional attire required for interviews.

Responsibilities

• Lead customer relations process management at assigned store by observing, installing, and training approved CR processes to ensure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s) by observations and meetings with the GSM/LSMS Coordinator to keep the team focused on customers.
• Gather accurate customer information to create a database for follow-up and retention; build knowledge of product information, current pricing, and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve issues, and escalate when needed.
• Utilize phone skills to set solid appointments with daily customer call-ins and leads from various sources.
• Other duties as assigned.

Skills

Customer relations

Process management

Data entry / CRM

Phone skills

Interpersonal communication

Computer skills

Education

High School diploma or equivalent

Tools

CRM software

Job description

Lithia & Driveway's L0435 Toyota of Jackson is seeking a motivated, customer-focused professional to lead customer relations processes and improve follow-up across the store. You will gather customer data, stay current on product information and promotions, and support sales through phone outreach and internet activities.

The role emphasizes a strong communication style, professional appearance for interviews, and the ability to work in a fast-paced dealership environment with a focus on