Customer Service Associate - Detail‑Oriented Problem Solver

Oldcastle BuildingEnvelope; Town of Weston (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and floating holidays

Annual raises and bonuses

Training program

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to deliver excellent client service, document interactions, and accurately process quotes and orders while supporting the Customer Service Manager. The role emphasizes attention to detail, reliability, and problem solving in a fast-paced environment.

The successful candidate will typically have 1–2 years of customer service experience, strong communication skills, and the ability to work independently with deadlines,

Qualifications

• 1–2 years of prior customer service experience.
• Computer experience and accuracy in numeric data entry.
• Strong organizational and listening skills.
• Ability to read, understand, and communicate effectively.

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

Skills

Attention to detail

Organizational skills

Listening skills

Communication

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to deliver excellent client service, document interactions, and accurately process quotes and orders while supporting the Customer Service Manager. The role emphasizes attention to detail, reliability, and problem solving in a fast-paced environment.

The successful candidate will typically have 1–2 years of customer service experience, strong communication skills, and the ability to work independently with deadlines,