Will-Call Customer Service Advocate

Oldcastle BuildingEnvelope; Secaucus (NJ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Benefits package

PTO & holidays

Performance-based pay

Training provided

Job summary

Oldcastle BuildingEnvelope in Secaucus, NJ seeks a Will Call Customer Service Representative to deliver exceptional service to C.R. Laurence customers.

You will apply product knowledge to offer solutions and handle orders and payments in a fast-paced environment. As the face of the company, you will manage multi-line calls, document interactions, and build lasting relationships with internal and external customers.

Qualifications

• 1 year of office support experience in a customer service role.
• High School diploma or equivalent.
• Ability to work in a fast-paced, team environment.
• Organized and able to keep others organized with ability to prioritize effectively.
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications.
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues.
• Utilizes strong time management and organizational skills to successfully multi-task.
• Maintain business poise and professionalism under stressful situations.
• Handle difficult situations and dissatisfied customers in a calm and professional manner.
• Able to read and perform simple mathematical calculations.

Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
• Answer multi-line telephone in a professional manner
• Face to face customers interactions
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.

Skills

Customer service

Office support

Team player

Time management

Communication

Education

High School diploma or equivalent

Job description

Oldcastle BuildingEnvelope in Secaucus, NJ seeks a Will Call Customer Service Representative to deliver exceptional service to C.R. Laurence customers.

You will apply product knowledge to offer solutions and handle orders and payments in a fast-paced environment. As the face of the company, you will manage multi-line calls, document interactions, and build lasting relationships with internal and external customers.