Customer Service Associate — Home Improvement Pros

Lowe's Home Centers, LLC; Reading (Berks County); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades

Job summary

Lowe's Home Centers, LLC is hiring a Customer Service Associate to greet customers, guide product selection, and ensure a helpful shopping experience. You will assist across departments, stock shelves, and support orders and deliveries with accuracy.

The role emphasizes friendly service, ability to handle merchandise, and flexibility to learn other areas of the store. Prior retail experience and bilingual skills are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Bi-lingual skills are a plus (preferred).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer experience

Retail tech experience

Reading & arithmetic

Stand/walk capabilities

Lifting up to 25 lbs

Bi-lingual skills

Education

High school diploma or equivalent

Tools

Retail POS systems

Smartphones/Tablets

Job description

Lowe's Home Centers, LLC is hiring a Customer Service Associate to greet customers, guide product selection, and ensure a helpful shopping experience. You will assist across departments, stock shelves, and support orders and deliveries with accuracy.

The role emphasizes friendly service, ability to handle merchandise, and flexibility to learn other areas of the store. Prior retail experience and bilingual skills are a plus.