Customer Service Associate — Home Improvement Expert

Lowe's Companies, Inc.; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance option

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's welcomes customers and helps them find products to solve home improvement challenges. As a Customer Service Associate, you will greet shoppers, answer questions, locate items, and support merchandising goals throughout the store.

You will spend the day listening to customers, guiding them to products, assisting with checkout, and may cross-train in other departments to ensure exceptional service. Part-time work with benefits is available.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech

Arithmetic

Customer service

Job description

Lowe's welcomes customers and helps them find products to solve home improvement challenges. As a Customer Service Associate, you will greet shoppers, answer questions, locate items, and support merchandising goals throughout the store.

You will spend the day listening to customers, guiding them to products, assisting with checkout, and may cross-train in other departments to ensure exceptional service. Part-time work with benefits is available.