Customer Service Associate — Home Improvement Expert

Lowe's Companies, Inc.; Appleton (WI); On-site; USD 2,066,000 - 2,342,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to help customers with home improvement needs, locate products, and ensure a smooth shopping experience. The role involves interacting with customers, stocking, and assisting across departments to deliver top-notch service.

Ideal candidates are comfortable with technology, capable of lifting 25 lbs, and able to stand or sit for extended periods while supporting store operations and customer satisfaction.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer experience

Retail technology

Basic arithmetic

Lifting ability

Job description

Lowe's is hiring a Customer Service Associate to help customers with home improvement needs, locate products, and ensure a smooth shopping experience. The role involves interacting with customers, stocking, and assisting across departments to deliver top-notch service.

Ideal candidates are comfortable with technology, capable of lifting 25 lbs, and able to stand or sit for extended periods while supporting store operations and customer satisfaction.