Customer Service Associate - Elkhart County

Indiana Farm Bureau Insurance; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work‑life balance

Paid vacation/sick leave

401(k) match

Monday–Friday schedule

Yearly bonus up to 20%

Contests and incentives

Benefits within 30 days

Negotiable pay

Team environment

Volunteer hours

Job summary

Indiana Farm Bureau Insurance in Indiana is seeking a customer service oriented associate to answer phone calls, assist walk‑in clients, process payments, and support policy changes.

This role emphasizes strong communication, attention to detail, and reliable time management, with licensing steps for Property & Casualty pursued within two years.

Qualifications

• Requires high school diploma or GED.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork as requested by claims representatives.
• Provides proof of insurance documents as requested by clients.
• Other duties assigned by management.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Suite

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.