Customer Service Associate - Elkhart County

Indiana Farm Bureau Insurance; Goshen (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Paid vacation

Paid sick leave

401(k) with match

Full-time schedule

Annual bonus

Contests and incentives

Benefits after 30 days

Negotiable pay

Team environment

Volunteer hours

Job summary

Indiana Farm Bureau Insurance in Goshen, IN is seeking a full-time Customer Service Representative to handle incoming calls, assist walk-in customers, collect payments, and update policies.

The role requires a high school diploma, 1 year of customer service, and a Property & Casualty license or ability to obtain within 2 years; proficiency in Microsoft Office and strong communication, time management, and attention to detail.

Qualifications

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty license or ability to obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork requested by claims representatives.
• Provides proof of insurance documents.
• Any additional duties assigned by management.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.

• Handles any walk-in customers.

• Collects payments.

• Makes policy changes.

• Assists with claims paperwork that is requested by the claim’s representatives.

• Provides proof of insurance documents that are requested by clients.

• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.

• 1 year of customer service experience.

• Property & Casualty insurance license required or must be able to obtain this license within 2 years.

• Proficient in Microsoft Suite.

• Strong communication skills.

• Strong time management and problem-solving skills.

• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance

• Paid vacation/sick leave

• 401(k) with match

• Fulltime with a Monday - Friday schedule

• Potential for a yearly bonus with a possible payout of up to 20% of the salary

• Contests and incentives

• Benefits eligibility within 30 days of employment

• Negotiable pay based on level of experience

• Collaborate in a team environment

• Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

215 W Lincoln Ave

Goshen, IN, USA, 46526