Customer Service Associate - Fort Wayne

Indiana Farm Bureau Insurance; Fort Wayne (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work/life balance

Paid vacation/sick leave

401(k) with match

Potential yearly bonus

Contests and incentives

Benefits eligibility within 30 days

Negotiable pay based on experience

Team collaboration

Paid volunteer hours

Job summary

Indiana Farm Bureau Insurance in Fort Wayne is hiring for a full-time customer service position where you'll handle phone inquiries, manage walk-in clients, process payments, and assist with claims paperwork.

Key qualifications include a high school diploma and at least one year in customer service. The role offers significant perks including paid leave, a 401(k) match, and the potential for bonuses up to 20% of salary.

Qualifications

• Property & Casualty insurance license required or must obtain within 2 years.
• 1 year of customer service experience is necessary.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork requested by claim representatives.
• Provides proof of insurance documents as requested.

Skills

Customer service experience

Communication skills

Time management

Problem-solving skills

Attention to detail

Proficient in Microsoft Suite

Education

High school diploma or GED equivalent

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

10536 Maysville Rd Ste A

Fort Wayne, IN, USA, 46835

ReqID: CUSTO005783