Customer Service Associate - Fowler

Indiana Farm Bureau Insurance; Fowler (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Yearly bonus up to 20% of salary

Contests and incentives

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau Insurance in Indiana is seeking a dedicated customer service representative to handle incoming calls, assist walk-in customers, and support claims paperwork. You will provide proof of insurance documents and collaborate with the claims team to ensure smooth processing.

The role requires a high school diploma, 1 year of customer service experience, and the ability to obtain a Property & Casualty license within 2 years.

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must obtain within 2 years.
• Proficient in Microsoft Suite.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Time management

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or GED

Property & Casualty license (or ability to obtain in 2 years)

Tools

Microsoft Suite

Job description

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Required

High School or better.

Equal Opportunity Employer
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