Customer Service Associate - Elkhart County

Indiana Farm Bureau Insurance; Goshen, Northern (IN, KY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Bonus potential up to 20%

Contests and incentives

Benefits eligibility within 30 days of

Job summary

Ultipro in Goshen, IN is hiring a dedicated Customer Service Associate to manage incoming calls, assist walk-ins, and support insurance-related processes.

Requirements include a high school diploma or GED, 1 year of customer service experience, and a Property & Casualty license (or ability to obtain within 2 years). Proficiency in Microsoft Office and strong time management are essential.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Office Suite.
• Strong time management and problem-solving skills.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service experience

P&C license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Category: Individual Contributor

Requisition Number: CUSTO005786

• Full-Time
• On-site

Locations

Showing 1 location

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Education

Required

High School or better.

Equal Opportunity Employer
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