Customer Service Associate - Floyds Knobs

Indiana Farm Bureau Insurance; Floyds Knobs (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Paid vacation/sick leave

401(k) with match

Fulltime with Monday - Friday schedule

Potential for yearly bonus up to 20%

Contests and incentives

Benefits eligibility within 30 days

Negotiable pay based on experience

Collaborate in a team environment

Paid volunteer hours

Job summary

Indiana Farm Bureau Insurance in Floyds Knobs, IN is seeking a full-time customer service oriented role. You will handle incoming calls, assist walk-ins, collect payments, and process policy changes while supporting claim documentation and providing proof of insurance to clients.

The ideal candidate has a high school diploma or GED, at least 1 year of customer service experience, and can obtain a property & casualty license within 2 years.

Qualifications

• 1 year of customer service experience.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork as requested by claim’s representatives.
• Provides proof of insurance documents when requested by clients.
• Performs any additional duties assigned by management.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Phone etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.

• Handles any walk-in customers.

• Collects payments.

• Makes policy changes.

• Assists with claims paperwork that is requested by the claim’s representatives.

• Provides proof of insurance documents that are requested by clients.

• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.

• 1 year of customer service experience.

• Property & Casualty insurance license required or must be able to obtain this license within 2 years.

• Proficient in Microsoft Suite.

• Strong communication skills.

• Strong time management and problem-solving skills.

• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance

• Paid vacation/sick leave

• 401(k) with match

• Fulltime with a Monday - Friday schedule

• Potential for a yearly bonus with a possible payout of up to 20% of the salary

• Contests and incentives

• Benefits eligibility within 30 days of employment

• Negotiable pay based on level of experience

• Collaborate in a team environment

• Paid volunteer hours

Qualifications

Education

• High School or better

Required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

760 Highlander Point Dr

Floyds Knobs, IN, USA, 47119