Customer Experience Associate - Bedford

Indiana Farm Bureau Insurance; Bedford (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Full-time Monday–Friday

Yearly bonus up to 20%

Contests and incentives

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau Insurance in Bedford, IN is seeking an experienced customer service professional to support policyholders with discounts, billing, and inquiries. You will resolve discount issues, set appointments, and assist with billing and claims paperwork while delivering exceptional service.

Qualifications include a high school diploma, 3 years of customer service (insurance preferred), and a license or ability to obtain a Property & Casualty license within a year.

Qualifications

• High school diploma or GED.
• 3 years customer service experience (insurance preferred).
• Property & Casualty license or ability to obtain within 1 year.
• Knowledge of Farm Bureau discounts and programs.
• Strong communication, time management and problem-solving skills.
• Proficient with Android and Apple phones.
• Ability to guide customers through technology.

Responsibilities

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Professionalism

Teamwork

Education

High School diploma or GED

Tools

Android

iPhone

Job description

3155 John Williams Blvd
Bedford, IN 474210578, USA

Description

Responsibilities:

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty insurance license required or must be able to obtain this license within a year.
• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to interact professionally with our internal and external clients.
• Proficient in using Android and Apple phones.
• Ability to have patience and understanding in guiding customers through technology.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.