Customer Service Associate – Cash & Payments Expert

Community Choice Financial Family of Brands; Lakewood (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement

401(k) matching program

Medical insurance options including Hs

Life and AD&D insurance

Job summary

CheckSmart in Lakewood, OH is seeking a Customer Service Representative (CSR) to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions (check cashing, money transfers, customer payments) and build connections within a high-performance team.

Training and development are provided, with opportunities to grow across brand locations. The role offers paid training, a strong benefits package, and a pathway to leadership through a Key

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Attention to detail and accurate data entry.
• Proficiency with POS systems and Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Perform duties outside of the office, including on-site vehicle appraisals and events.
• Maintain store appearance and meet cleanliness standards.
• Uphold security protocols and cash-handling procedures.
• Attend training and stay current on product/process changes.
• Work a full-time schedule including weekends.

Skills

Communication skills

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

CheckSmart in Lakewood, OH is seeking a Customer Service Representative (CSR) to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions (check cashing, money transfers, customer payments) and build connections within a high-performance team.

Training and development are provided, with opportunities to grow across brand locations. The role offers paid training, a strong benefits package, and a pathway to leadership through a Key