Community CSR: Fast-Track Training & Growth

Ccffamilyofbrands; MIDDLETOWN (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational Reimbursement Program

Brand-wide cross-training

401(k) retirement plan with company 
+

Life and AD&D Insurance

Discount Marketplace access

Paid time off (12 days first year)

Job summary

CheckSmart in Middletown, OH is hiring a Customer Service Representative to help customers access the financial solutions they need, right when they need them the most. You’ll process transactions such as check cashing, money transfers, and payments while delivering a welcoming in-store experience.

This entry-level role includes hands-on training, coaching, and development as we invest in your long-term success.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and ability to enter data accurately.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and opening/closing procedures, including vault and cash drawer management.
• Uphold company policies and comply with laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Navigate multiple tasks in a fast-paced environment to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends (minimum 40 hours/week).

Skills

Communication skills

Attention to detail

Data entry accuracy

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Middletown, OH is hiring a Customer Service Representative to help customers access the financial solutions they need, right when they need them the most. You’ll process transactions such as check cashing, money transfers, and payments while delivering a welcoming in-store experience.

This entry-level role includes hands-on training, coaching, and development as we invest in your long-term success.