Customer Service Associate

Savers; Carol Stream (IL); On-site; USD 20,664 - 21,779; Full time

Benefits offered by this job

Comprehensive coverage (medical/dental/vision)

Paid Time Off, Sick Pay, Vacation Pay

401k with company matching

Employee Assistance Program (EAP)

Up to 50% off store merchandise

Job summary

Savers is seeking Customer Service Associates to join their team in Carol Stream. These roles focus on creating positive interactions with customers and supporting our mission of sustainability. As a part of a diverse organization, you'll enjoy comprehensive onboarding and opportunities for growth within the company.

Qualifications

• Strong customer service skills necessary.
• Team-oriented mindset.
• Effective communication abilities.

Responsibilities

• Create positive experiences for customers, donors, and team members.
• Assist in donations and customer inquiries.
• Participate in a diverse and positive team environment.

Skills

Customer service

Teamwork

Communication

Job description

Pay Rate: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position.

$15.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$15.23 = Clothing Sorter/Hanger, Hardware Sorter

$15.81 = Clothing Grader, Hardware Pricer, Material Handler

Geographic & job eligibility rules may apply.

Benefits include:

• Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized health programs (quit smoking, counseling, diabetes management, chronic joint pain)
• Paid Time Off, Sick Pay, Vacation Pay (approximately 1-2 weeks)
• 6 paid holidays plus 1-2 floating holidays
• Up to 50% off store merchandise
• Flexible spending accounts for eligible health and daycare expenses
• Employee Assistance Program (EAP) with resources for work-life balance
• Retirement Plan: 401k with company matching
• Life insurance with options for supplemental plans
• Additional benefits: Performance Merit Increases

About us:

We are one of the largest thrift operators in the US, Canada, and Australia, committed to reuse and sustainability. We supply stores with donated and purchased items, supporting community programs and reducing landfill waste. Our brands include Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

Position summary:

Customer Service Associates at Savers/Value Village create positive experiences for customers, donors, and team members. Hiring for both full-time and part-time roles.

What to expect:

• A celebration of diversity and uniqueness.
• Working in a purpose-driven company with a positive environmental and community impact.
• Opportunities for career growth and development through our expansion plans.

What you get:

Comprehensive onboarding and training via Savers University, with a focus on internal development and external partnerships.