Customer Service Associate

Savers; Baltimore (MD); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Time Off

Flexible spending accounts

401k plan with company matching

Employee Assistance Program

Performance Merit Increases

Job summary

Savers, a leading thrift operator, is hiring Full Time and Part Time Customer Service Associates. The role involves enhancing customer experiences, working with a diverse team, and pursuing career development in a purpose-driven environment. Comprehensive onboarding is provided for successful candidates.

Qualifications

• Ability to create an excellent experience for customers and donors.
• Diverse team collaboration.

Responsibilities

• Create excellent experiences for customers, donors, and team members.
• Participate in comprehensive onboarding and training.

Skills

Customer Service

Teamwork

Communication

Job description

Pay Range: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position.

$15.00: Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$15.23: Clothing Sorter/Hanger, Hardware Sorter

$15.81: Clothing Grader, Hardware Pricer, Material Handler

Geographic & job eligibility rules may apply.

Comprehensive coverage (medical/dental/vision) at a reasonable cost.

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).

Paid Time Off:

• Sick Pay
• Vacation Pay - Approximately 1-2 weeks
• 6 paid holidays plus 1 to 2 additional floating holidays

Up to 50% off store merchandise.

Flexible spending accounts: Use pre-tax dollars for eligible health and day care expenses.

Employee Assistance Program (EAP): A suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance.

Retirement Plan: A 401k plan with generous company matching contributions to help you save for a secure financial future.

Life insurance: Company-provided peace of mind with the option to purchase a supplemental plan.

Additional Benefits: Performance Merit Increases.

Who we are:

As one of the largest for-profit thrift operators in the US, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, donated items from the community, redirecting billions of pounds of used items from landfills, providing funding for community programs, and promoting sustainability. Our brands include Savers (US), 2nd Ave (US), Value Village (US & Canada), Unique (US), Village des Valeurs (Quebec), and Savers Australia. Learn more at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

We are hiring Full Time and Part Time Customer Service Associates at Savers / Value Village to create an excellent experience for our Customers, Donors, and Team Members.

What you can expect:

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds.
• To work in a purpose-driven company with a positive impact on the planet and communities.
• Career growth and development opportunities aligned with our expansion plans.

What you get:

Comprehensive onboarding and training from day one, with in-house expertise through Savers University, developing around 90% of our training internally and partnering with renowned providers.

Savers is an E-Verify employer.