Customer Service Associate

Savers; Columbia (MD); On-site; USD 16,000 - 19,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision coverage

Paid Time Off

Discounts on store merchandise

Employee Assistance Program

401k retirement plan with company matching

Job summary

Savers is hiring Customer Service Associates for both Full-Time and Part-Time positions in Columbia, MD. Join a diverse team dedicated to creating exceptional customer experiences while promoting sustainability. Enjoy comprehensive training and development opportunities within a purpose-driven company committed to community impact.

Qualifications

• Ability to create an exceptional experience for customers and team members.
• Willingness to work in a diverse team.
• Open to career growth and development.

Responsibilities

• Provide exceptional service to customers, donors, and team members.
• Participate in onboarding and training processes.
• Engage in community-focused activities.

Skills

Customer Service

Teamwork

Communication

Job description

Pay Range: Our starting pay ranges from $16.00 to $16.87 depending on job duty/position.

$16.00: Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$16.22: Clothing Sorter/Hanger, Hardware Sorter

$16.87: Clothing Grader, Hardware Pricer, Material Handler

Geographic & job eligibility rules may apply.

Comprehensive coverage (medical/dental/vision) at a reasonable cost.

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).

Paid Time Off:

• Sick Pay
• Vacation Pay - Approximately 1-2 weeks
• 6 paid holidays plus 1 to 2 additional floating holidays

Up to 50% off store merchandise.

Flexible spending accounts: Use pre-tax dollars for eligible health and day care expenses.

Employee Assistance Program (EAP): A suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance.

Retirement Plan: A 401k plan with generous company matching contributions to help save for a secure financial future.

Life insurance: Company-provided coverage with options to purchase supplemental plans.

Additional Benefits: Performance Merit Increases.

Who we are: As one of the largest for-profit thrift operators in the US, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, donated items from the community, redirecting billions of pounds of used items from landfills, and supporting community programs. We are "Thrift Proud," with over 300 stores and 22,000 team members. Learn more at savers.com.

Our brands include Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

Summary & Positions:

At Savers / Value Village, Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What you can expect:

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds and perspectives.
• To work in a purpose-driven company with a positive impact on the planet and communities.
• Career growth and development opportunities aligned with our store expansion plans.

What you get:

Comprehensive onboarding and training from day one, with in-house expertise through Savers University, developing around 90% of our training internally, supplemented by renowned providers.