Customer Service Associate

Savers; Coon Rapids (MN); On-site; USD 19,286 - 20,333; Full time

Benefits offered by this job

Comprehensive medical/dental/vision coverage

Paid time off and flexible spending accounts

401k retirement plan with company match

Employee Assistance Programs (EAP)

Performance merit increases

Discount on store merchandise

Job summary

A leading for-profit thrift operator is looking for Customer Service Associates to enhance experiences for Customers and Donors at their stores. The role offers both part-time and full-time opportunities in a purpose-driven company that values diversity and community impact, along with comprehensive training and substantial employee benefits.

Qualifications

• Happy to work in a diverse team environment.
• Commitment to enhancing customer experiences.

Responsibilities

• Create excellent experiences for Customers and Donors.
• Assist with store operations and customer inquiries.

Skills

Customer Service

Teamwork

Diversity Awareness

Job description

Pay Range: Our starting pay ranges from $14.00 to $14.76 depending on job duty/position.

$14.00: Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$14.21: Clothing Sorter/Hanger, Hardware Sorter

$14.76: Clothing Grader, Hardware Pricer, Material Handler

Geographic & job eligibility rules may apply.

Benefits include comprehensive coverage (medical/dental/vision) at a reasonable cost, specialized health programs (such as quitting smoking, counseling, diabetes management, chronic joint pain), paid time off, sick pay, vacation pay (approximately 1-2 weeks), 6 paid holidays plus 1-2 floating holidays, up to 50% off store merchandise, flexible spending accounts for eligible health and daycare expenses, Employee Assistance Program (EAP), retirement plan with 401k and company match, life insurance with options for supplemental plans, performance merit increases, and additional benefits.

Who we are:

As one of the largest for-profit thrift operators in the US, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used items donated by the community, purchased from nonprofit partners, redirecting billions of pounds of used items from landfills, and providing funding for community programs. We are "Thrift Proud," supported by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (US), 2nd Ave (US), Value Village (US & Canada), Unique (US), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for Customers, Donors, and Team Members. We are hiring both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that benefits the planet and local communities.
• An investment in your career development, with aggressive store expansion plans ensuring growth opportunities.

What you get:

Comprehensive onboarding and training from day one, with our in-house Savers University providing robust training internally, supplemented by external partners. Savers is an E-Verify employer.