Customer Service Associate

Savers; Laurel (MD); On-site; USD 20,664 - 21,779; Full time

Benefits offered by this job

Comprehensive medical/dental/vision coverage

Paid time off (sick, vacation)

401k retirement plan with company matching

Flexible spending accounts

Employee Assistance Program (EAP)

Store merchandise discount up to 50%

Job summary

Savers, a prominent thrift operator, is seeking passionate Full Time and Part Time Customer Service Associates. The role focuses on providing excellent customer service, supporting sustainability initiatives, and offers extensive training and career growth opportunities.

Qualifications

• Customer Service experience preferred.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Create an excellent experience for Customers, Donors, and Team Members.
• Support a positive impact on the community and the environment.
• Participate in comprehensive training programs.

Job description

Pay Range: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position.

$15.00: Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$15.23: Clothing Sorter/Hanger, Hardware Sorter

$15.81: Clothing Grader, Hardware Pricer, Material Handler

Geographic & job eligibility rules may apply.

Benefits include comprehensive medical/dental/vision coverage at a reasonable cost, specialized health programs (quit smoking, counseling, diabetes management, chronic joint pain), paid time off (sick, vacation—approximately 1-2 weeks), 6 paid holidays plus 1-2 floating holidays, up to 50% store merchandise discount, flexible spending accounts for eligible health and daycare expenses, Employee Assistance Program (EAP), a 401k retirement plan with company matching, company-provided life insurance with options for supplemental plans, performance merit increases, and additional benefits.

Who we are: As one of the largest for-profit thrift operators in the US, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, donated items from the community, supporting local nonprofits and redirecting billions of pounds of used items from landfills. We are "Thrift Proud," with over 300 stores and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

Summary & Positions: We are hiring Full Time and Part Time Customer Service Associates to create an excellent experience for our Customers, Donors, and Team Members.

What you can expect:

• The opportunity to celebrate uniqueness and contribute diverse perspectives.
• To work in a purpose-driven company with a positive impact on the planet and communities.
• Career growth opportunities aligned with our expansion plans.

What you get: Comprehensive onboarding and training through Savers University, developing approximately 90% of our training internally, with additional partnerships to enhance learning.