Customer Service Associate

Savers; Rochester (MN); On-site; USD 17,908 - 18,886; Full time

Benefits offered by this job

Comprehensive medical/dental/vision coverage

Paid time off and sick pay

401k retirement plan with company matching

Employee Assistance Program (EAP)

Performance merit increases

Up to 50% store merchandise discount

Job summary

Savers is hiring Full-Time and Part-Time Customer Service Associates. This role emphasizes creating a positive experience for customers and involves comprehensive training and onboarding. As a leading thrift operator, Savers champions reuse, sustainability, and community support.

Responsibilities

• Create an excellent experience for Customers, Donors, and Team Members.
• Comprehensive onboarding and training with internal Savers University.

Job description

Pay Range: Our starting pay ranges from $13.00 to $13.71 depending on job duty/position.

$13.00: Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$13.20: Clothing Sorter/Hanger, Hardware Sorter

$13.71: Clothing Grader, Hardware Pricer, Material Handler

Geographic & job eligibility rules may apply.

Benefits include comprehensive medical/dental/vision coverage at a reasonable cost, specialized health programs (such as quitting smoking, counseling, diabetes management, chronic joint pain), paid time off, sick pay, vacation pay (approximately 1-2 weeks), 6 paid holidays plus 1-2 floating holidays, up to 50% store merchandise discount, flexible spending accounts for health and daycare expenses, Employee Assistance Program (EAP), a retirement plan with a 401k and company matching, life insurance with options for supplemental plans, performance merit increases, and additional benefits.

Who we are:

As one of the largest for-profit thrift operators in the US, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply stores with gently-used, donated items from community partners, redirecting billions of pounds of used items from landfills, supporting community programs, and promoting sustainability. Our brands include Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia. Learn more at savers.com.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of diverse backgrounds and perspectives.
• To work in a purpose-driven company with a strong impact on the planet and communities.
• Opportunities for career growth and development, supported by our store expansion plans.

What you get:

Comprehensive onboarding and training from day one, with our internal Savers University providing robust training programs for all staff levels. We develop about 90% of our training internally, partnering with renowned providers for additional content.

Savers is an E-Verify employer.