Customer Service and Sales Associate

safesplash-careers; Morrisville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

50% off on swim lessons for your kids

Free use of swim technology

Career growth opportunities

Job summary

SafeSplash + SwimLabs Morrisville is seeking a Front Desk Associate to welcome clients, manage accounts, process payments, and schedule classes. You will enroll students, follow up with leads, and check in children as needed, while clearly explaining policies to parents.

The role requires a friendly, professional disposition, strong customer service, and experience with Microsoft Office; evenings and weekends may be required. Benefits include discounts and flexible scheduling.

Qualifications

• Excellent customer service and hospitality.
• Ability to schedule classes and appointments.
• Experience with spreadsheets and word processing software.

Responsibilities

• Greet, welcome, and direct clients and visitors.
• Maintain client accounts and record up-to-date information; process payments; schedule classes and appointments.
• Assist clients with retail merchandise and manage retail sales.
• Enroll students and follow up with leads; check in kids as needed; explain policies to parents.
• Schedule and promote events; keep client communications updated in public lobby areas.

Skills

Customer service

Scheduling

Retail sales

Microsoft Office

Tools

Microsoft Office

Job description

Benefits:

• Employee discounts
• Flexible schedule

IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

Smart fish swim in schools®

You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)!

Why work at Streamline Brands?

• Competitive pay based on experience and skills
• Flexible scheduling
• 50% off on swim lessons for your children
• Free use of the best swim technology in the area
• We invest in you! Grow your career in the industry

What will you do as a Front Desk Associate?

• Assist clients and visitors by greeting, welcoming, and directing them appropriately
• Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales
• Enroll students
• Follow up with leads and Drop lists by phone and text
• Check in kids as needed
• Explain policies to parents
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.

What are we looking for in a Front Desk Associate?

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Experience using spreadsheets and word processing software such as Microsoft Suite
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
  • CPR & First Aid Certified