Customer Service and Sales Associate

SafeSplash Swim School; Morrisville (NC); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Swim lesson discount

Free swim tech access

Career growth

Job summary

SafeSplash + SwimLabs Morrisville (Triangle) is seeking a Front Desk Associate to warmly welcome clients, manage registrations, and guide families through classes and events.

You'll handle accounts, schedule lessons, assist with retail, and support leads by phone or text, with a flexible schedule including some evenings and weekends. Employee discounts and other perks accompany this role.

Qualifications

• Happy and professional disposition; hospitable and caring.
• Exceptional customer service focus under pressure.
• Experience with spreadsheets and Microsoft Office.
• Dependable with flexible schedule including some evenings/weekends.
• Preferred: swim lesson/competitive swimming experience; CPR & First Aid certified.

Responsibilities

• Greet and direct clients and visitors.
• Maintain client accounts and schedule classes.
• Assist with retail products and sales.
• Enroll students.
• Follow up with leads via phone/text.
• Check in kids as needed.
• Explain policies to parents.
• Schedule and promote events; update lobby communications.

Skills

Customer service

Microsoft Office

Scheduling

Retail sales

Communication

Flexibility

Job description

Benefits:

• Employee discounts
• Flexible schedule

IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

Smart fish swim in schools®

You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)!

Why work at Streamline Brands?

• Competitive pay based on experience and skills
• Flexible scheduling
• 50% off on swim lessons for your children
• Free use of the best swim technology in the area
• We invest in you! Grow your career in the industry

What will you do as a Front Desk Associate?

• Assist clients and visitors by greeting, welcoming, and directing them appropriately
• Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales
• Enroll students
• Follow up with leads and Drop lists by phone and text
• Check in kids as needed
• Explain policies to parents
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.

What are we looking for in a Front Desk Associate?

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Experience using spreadsheets and word processing software such as Microsoft Suite
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
  • CPR & First Aid Certified