Front Desk Associate

SafeSplash Alexandria (Kingstowne); Alexandria (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Free swim lessons for your children

Free use of swim technology

Job summary

SafeSplash Alexandria (Kingstowne) is seeking a Front Desk Associate to warmly welcome clients and guests, manage check-ins, and support daily operations at the center.

You will handle accounts, payments, class scheduling, and retail transactions while maintaining a welcoming lobby and assisting with events and donations. A professional, dependable team-player with strong customer service will thrive in this role.

Qualifications

• Excellent customer service and hospitable demeanor.
• Strong communication and multi-tasking abilities.
• Proficient with basic computer tools and scheduling software.
• Able to handle cash and process payments accurately.

Responsibilities

• Greet clients and visitors, directing them appropriately.
• Maintain client accounts and records; process payments; schedule classes and appointments.
• Assist clients with retail products and manage retail sales.
• Prepare and track donations to non-profit organizations.
• Schedule, promote, and participate in events; keep lobby communications updated.

Skills

Customer service

Scheduling software

Cash handling

Retail knowledge

Communication

Team player

Tools

Microsoft Office

Job description

Benefits:

• Flexible schedule

IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE.

Smart fish swim in schools®

You may be our next great Front Desk Associate at SafeSplash Alexandria (Kingstowne)!

Why work at Streamline Brands?

• Competitive pay based on experience and skills
• Flexible scheduling
• Free swim lessons for your children
• Free use of the best swim technology in the area
• We invest in you! Grow your career in the industry

What will you do as a Front Desk Associate?

• Assist clients and visitors by greeting, welcoming, and directing them appropriately
• Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales
• Prepares and tracks donations to non-profit organizations
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.

What are we looking for in a Front Desk Associate?

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Experience using spreadsheets and word processing software such as Microsoft Suite
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
  • CPR & First Aid Certified