Customer Service and Sales Associate

Swimlabs Swim School; Morrisville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

50% off swim lessons for children

Free use of swim technology

Job summary

SafeSplash + SwimLabs Morrisville is hiring a Front Desk Associate to greet visitors, enroll students, and manage schedules in a fast-paced, family-friendly environment. You will handle payments, support retail sales, and coordinate events while delivering a high-quality customer experience.

Applicants should be friendly, dependable, and able to work some evenings/weekends; CPR/First Aid is a plus. Join the team that helps kids enjoy swimming and safety through top-notch service.

Qualifications

• Happy, professional disposition, hospitable and caring.
• Exceptional customer service focus under pressure.
• Experience with spreadsheets and Microsoft Office.
• Dependable with flexible evenings and weekend availability.
• Preferred qualifications: Swim lesson/competitive swimming experience; CPR & First Aid Certified.

Responsibilities

• Greet and direct clients and visitors.
• Maintain client accounts, process payments, schedule classes.
• Assist with retail merchandise and sales.
• Enroll students.
• Follow up with leads by phone and text.
• Check in kids and explain policies to parents.
• Schedule and promote events; update client communications.

Skills

Customer service

Communication

Flexibility

Microsoft Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

POS / retail system

Job description

Benefits

• Employee discounts
• Flexible schedule

IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

Smart fish swim in schools®

You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)!

Why work at Streamline Brands?

• Competitive pay based on experience and skills
• Flexible scheduling
• 50% off on swim lessons for your children
• Free use of the best swim technology in the area
• We invest in you! Grow your career in the industry

What will you do as a Front Desk Associate?

• Assist clients and visitors by greeting, welcoming, and directing them appropriately
• Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales
• Enroll students
• Follow up with leads and Drop lists by phone and text
• Check in kids as needed
• Explain policies to parents
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.

What are we looking for in a Front Desk Associate?

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Experience using spreadsheets and word processing software such as Microsoft Suite
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications:
• Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
• CPR & First Aid Certified

IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

We help our swimmers be safer, compete smarter, feel confident, and enjoy a life-long love of the sport. There are few times in life where you find the opportunity to truly make a difference. At Safe-Splash + SwimLabs, we do it every day! Not only are we teaching a life-saving skill, we’re instilling a sense of pride and confidence in kids every day.

Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!

Company Website: www.safesplash.com and www.swimlabs.com

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to SafeSplash + SwimLabs Swim School Corporate.