Customer Service Agent — Growth, Training & Bonuses

Answering Service Care; Town of Florida (NY); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Descripción de la vacante

Answering Service Care is seeking dedicated Customer Service Representatives to deliver exceptional support across multiple channels, helping businesses stay connected with their customers. The role emphasizes empathy, clear communication, and meticulous documentation in a fast-paced environment.

Join a long-standing, three-office family business with 50 years of experience and opportunities for career advancement across industries including medical, real estate, legal, and more.

Formación

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsabilidades

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Conocimientos

Communication

Multi-tasking

Active listening

Empathy

Computer skills

Patience under pressure

Descripción del empleo

Answering Service Care is seeking dedicated Customer Service Representatives to deliver exceptional support across multiple channels, helping businesses stay connected with their customers. The role emphasizes empathy, clear communication, and meticulous documentation in a fast-paced environment.

Join a long-standing, three-office family business with 50 years of experience and opportunities for career advancement across industries including medical, real estate, legal, and more.