Answering Service Agent: Multichannel Support Pro

Answering Service Care; Florida; Remoto; USD 2.066.000 - 3.031.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly performance bonuses

PTO from day one

Free training & development courses

Employee Assistance Program

Descrizione del lavoro

Answering Service Care is seeking dedicated Answering Service Agents to deliver exceptional support for a diverse client base across multiple industries. You will handle calls for designated accounts and assist with overflow as needed, upholding our client-first standards and fast-paced service culture.

Join a third-generation family business, where training, growth opportunities, and a stable career path are core.

Competenze

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills with keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Mansioni

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Conoscenze

Communication

Multi-tasking

Listening skills

Empathy

Computer skills

Positivity under pressure

Descrizione del lavoro

Answering Service Care is seeking dedicated Answering Service Agents to deliver exceptional support for a diverse client base across multiple industries. You will handle calls for designated accounts and assist with overflow as needed, upholding our client-first standards and fast-paced service culture.

Join a third-generation family business, where training, growth opportunities, and a stable career path are core.