Customer Service Agent – Growth, Training & Impact

Answering Service Care; Pennsylvania; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is seeking dedicated Answering Service Agents to deliver prompt, professional support for a diverse client base. You will handle designated industries with empathy, following scripts and guidelines to meet caller needs and document information accurately.

This role emphasizes accurate messaging, appointment scheduling, and seamless handoffs across calls. Join a long-standing, family-owned business that rewards performance with weekly bonuses and competitive wages.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and stay focused in a fast-paced environment.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills and data entry accuracy.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism and warmth.
• Follow call scripts and guidelines while actively listening to caller needs.
• Perform lead intakes, gather information, and document details accurately.
• Schedule appointments and transfer calls to appropriate contacts as needed.
• Dispatch messages clearly and maintain thorough communication records.
• Navigate multiple systems and provide excellent customer service.
• Support live chat, SMS, and email channels as needed.

Skills

Strong communication

Active listening

Empathetic approach

Multi-tasking in fast pace

Computer proficiency

Job description

Answering Service Care is seeking dedicated Answering Service Agents to deliver prompt, professional support for a diverse client base. You will handle designated industries with empathy, following scripts and guidelines to meet caller needs and document information accurately.

This role emphasizes accurate messaging, appointment scheduling, and seamless handoffs across calls. Join a long-standing, family-owned business that rewards performance with weekly bonuses and competitive wages.