Customer Service Agent – Growth, Training & Impact

Answering Service Care; Pennsylvania; Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision Coverage

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Zusammenfassung

Answering Service Care is seeking dedicated Answering Service Agents to deliver prompt, professional support for a diverse client base. You will handle designated industries with empathy, following scripts and guidelines to meet caller needs and document information accurately.

This role emphasizes accurate messaging, appointment scheduling, and seamless handoffs across calls. Join a long-standing, family-owned business that rewards performance with weekly bonuses and competitive wages.

Qualifikationen

• Strong verbal and written communication skills.
• Ability to multi-task and stay focused in a fast-paced environment.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills and data entry accuracy.

Aufgaben

• Answer inbound calls and make outbound calls with professionalism and warmth.
• Follow call scripts and guidelines while actively listening to caller needs.
• Perform lead intakes, gather information, and document details accurately.
• Schedule appointments and transfer calls to appropriate contacts as needed.
• Dispatch messages clearly and maintain thorough communication records.
• Navigate multiple systems and provide excellent customer service.
• Support live chat, SMS, and email channels as needed.

Kenntnisse

Strong communication

Active listening

Empathetic approach

Multi-tasking in fast pace

Computer proficiency

Jobbeschreibung

About Answering Service Care

A Legacy of Excellence in Customer Service

About Answering Service Care

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a Third-generation Family Business, ASC Is Built On a People-first Culture, Where Long-term Relationships—with Both Clients And Employees—are At The Core Of What We Do. Many Of Our Team Members And Clients Have Been With Us For More Than 20 Years. With Nearly 200 Employees Across Three Offices In New Jersey, North Carolina, And Florida, We Take Pride In Training Skilled Customer Service Professionals To Provide

• Warm, professional call handling
• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support
  
  

At ASC, we get it, so our clients don’t have to—and we want you to be part of our growing team.

Why Join ASC?

• A people-first culture that values long-term relationships and career growth
• Industry-leading training to build expertise across multiple industries
• Career stability and advancement opportunities with a company that has thrived for over 50 years
  
  

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.

Answering Service Agent Role

Empathize. Communicate. Resolve.

• We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.
• While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.
  
  

Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.

What You'll Do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support
  
  

Qualifications

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure
  
  

Compensation

At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.

Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)

Answering Service Agent Rates Of Pay

• Pennsylvania
• Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential
• 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential
  

Benefits

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement
  
  

Core Values

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
• Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
  
  

Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.