Answering Service Specialist: Multichannel Support

Answering Service Care; Town of Texas (WI); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO from day one

Employee assistance program

Free training courses

Weekly bonuses

Job summary

Answering Service Care, a long-standing live answering service, seeks dedicated agents to deliver exceptional support across industries. You will handle calls for a designated set of clients, with opportunities to assist overflow as needed and to grow within a people-first company that values career stability.

We prioritize warm, professional communication, accurate information gathering, and thorough documentation as you help clients maintain seamless connections with their customers.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry guidelines while addressing caller needs.
• Conduct lead intakes, gather information, and document details precisely.
• Schedule appointments and transfer calls as needed.
• Dispatch messages accurately and efficiently.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service with empathy and patience.
• Provide live chat, SMS, and email support.

Skills

Communication skills

Multi-tasking

Listening skills

Empathy

Computer skills

Patience under pressure

Tools

None

Job description

Answering Service Care, a long-standing live answering service, seeks dedicated agents to deliver exceptional support across industries. You will handle calls for a designated set of clients, with opportunities to assist overflow as needed and to grow within a people-first company that values career stability.

We prioritize warm, professional communication, accurate information gathering, and thorough documentation as you help clients maintain seamless connections with their customers.