Customer Care Agent — Fast-Paced with Weekly Bonuses

Answering Service Care

Trenton (NJ)

On-site

USD 42,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program (Free培训 &

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is a trusted live answering service with decades of experience, providing professional customer support to diverse industries across multiple states. We seek dedicated Answering Service Agents who deliver warm, accurate call handling and message relay for our clients.

Join a people-first, family-owned team that offers extensive training, growth opportunities, and competitive compensation with weekly bonuses.

Qualifications

Strong verbal and written communication skills.
Ability to multi-task in a fast-paced environment.
Excellent listening skills and attention to detail.
Empathetic and compassionate approach to customer interactions.
Intermediate to advanced computer skills.
Positivity and patience under pressure.

Responsibilities

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
Perform lead intakes, gather information, and document details with precision.
Schedule appointments and transfer calls to the appropriate contacts as needed.
Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
Navigate multiple systems and maintain thorough call documentation.
Provide outstanding customer service by demonstrating empathy and patience.
Live chat, SMS, and email support.