Customer Service Agent: Flexible Scheduling & Paid Training

Enterprise Call Center; Des Moines (IA); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance

Career advancement

Job summary

Genesis Call Center in Des Moines, IA is hiring Customer Service Agents to handle inbound interactions for major brands. You will assist customers with questions, service requests, and account needs using our guided systems.

The role emphasizes professionalism, accuracy, and brand alignment, with paid training, flexible scheduling after certification, and W-2 employment with benefits. Bilingual preferred but not required; strong communication is essential.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• Ability to follow detailed processes and meet performance expectations.

Responsibilities

• Inbound customer interactions for major brands.
• Assist customers with questions, service requests, and account needs.
• Deliver accurate, professional, brand-aligned support using guided systems.

Skills

Communication skills

Active listening

Multitasking

Computer proficiency

Education

High school diploma or GED

Job description

Genesis Call Center in Des Moines, IA is hiring Customer Service Agents to handle inbound interactions for major brands. You will assist customers with questions, service requests, and account needs using our guided systems.

The role emphasizes professionalism, accuracy, and brand alignment, with paid training, flexible scheduling after certification, and W-2 employment with benefits. Bilingual preferred but not required; strong communication is essential.