Customer Service Administrator 2

Southeastern Freight Lines; Jacksonville (FL); In loco; USD 30.000 - 37.000; Tempo pieno

Descrizione del lavoro

Southeastern Freight Lines is seeking a Customer Service Administrator 2 in Jacksonville, FL. You will handle intermediate clerical duties to support the Service Center, respond to customer inquiries, schedule deliveries, assist drivers, and support payroll and HR tasks as needed.

The role requires a high school diploma or GED, 6 months of related experience, strong communication skills, and proficiency with Microsoft Office.

Competenze

• High School Diploma or GED required.
• Pass background check and alcohol/drug test.
• 6 months of related or office experience preferred.
• Strong customer relations skills to communicate with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.

Mansioni

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Schedule delivery appointments and assist drivers with pickup/delivery problems.
• Enter closed, dispatched, and arrived loads into the computer; generate manifests and close loads.
• Provide clerical support to Service Center Account Managers and Executives; maintain sales appointment schedules and leads.
• Assist with recruiting by coordinating advertisements, resumes, interviews, and new hire orientation.

Conoscenze

Customer service

Multitasking

Communication

Clerical work

Formazione

High School Diploma or GED

Strumenti

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Descrizione del lavoro

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc