Customer Service Admin - Second Shift, Scheduling & Payroll

Southeastern Freight Lines; Tulsa (OK); On-site; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support service center operations with clerical tasks across multiple areas including Customer Service, appointments, dispatch support, and payroll.

The role requires a High School Diploma or GED, strong communication, and the ability to manage several tasks concurrently; prior office or customer service experience is preferred and familiarity with Microsoft Office is a plus.

Qualifications

• High School Diploma or GED.
• Pass background check and alcohol/drug test.
• 6 months related experience or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Preferred: experience with Customer Service, Microsoft Outlook, Microsoft Excel, and multi-line phone systems.

Responsibilities

• Respond to calls or contact customers regarding the status of shipments, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Call and schedule delivery appointments; assist drivers with pick-up or delivery problems.
• Enter closed, dispatched, and arrived loads into the computer; compile driver hours and logs.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives; follow up with customers as requested.
• Assist with recruiting efforts by coordinating advertisements, screening resumes, and scheduling interviews; assist with orientation and training.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support service center operations with clerical tasks across multiple areas including Customer Service, appointments, dispatch support, and payroll.

The role requires a High School Diploma or GED, strong communication, and the ability to manage several tasks concurrently; prior office or customer service experience is preferred and familiarity with Microsoft Office is a plus.