Customer Service Administrator 3

sefl; Hickory (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

sefl is seeking a Customer Service Administrator 3 in Hickory, NC. You will perform high-level clerical duties supporting the Service Center operations, including handling OS&D tasks, linehaul coordination, billing corrections, and daily reporting.

Requires a high school diploma or GED and 6 months of related experience, with preference for MS Office proficiency and multi-line phone systems. Pay ranges from $23.98 to $29.15 per hour.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience or office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Proficiency in Microsoft Office applications.

Responsibilities

• Investigate customer complaints regarding overages, shortages, and damaged freight.
• Provide rate quotes and monitor daily reports.
• Coordinate Linehaul activity and communicate with drivers.
• Answer calls from customers regarding status of freight and services.
• Perform secretarial and reporting functions for Service Center leadership.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 3, you will be responsible for high level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Over, Short, & Damaged (OS&D); Linehaul dispatch; or administrative support.

Investigate customer complaints in regards to overages, shortages, and damaged freight. Answer questions and complaints regarding services, billing, credit ratings, and merchandise. Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours. Trace freight shortages by checking similar shipments loaded before and after the short shipment. Identify and correct billing/rating errors. Provide rate quotes. Perform daily reports of various shippers' Account. Answer calls from customers or other Service Center requesting status of freight. Coordinate Linehaul activity to effectively utilize equipment and personnel while meeting Company and customer requirements and minimizing costs. Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations. Receive daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate to Linehaul Drivers. Perform secretarial and reporting functions for Service Center leadership.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $23.98 -$29 .15 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc