Customer Service Administrator 2

Southeastern Freight Lines; Knoxville (TN); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines seeks a Customer Service Administrator 2 in Knoxville, TN for the first shift. You will perform clerical duties supporting Service Center operations, responding to customer inquiries about shipments, billing, CODs, and tracing, and assisting with delivery scheduling and driver support.

Essential duties include data entry of loads and manifests, maintaining appointment calendars, and supporting account managers.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience or office experience.
• Strong customer relations and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Respond to calls or inquiries regarding shipments, billing, CODs, and tracing.
• Call and schedule delivery appointments; assist drivers with issues.
• Enter closed, dispatched, and arrived loads; compile driver logs.
• Maintain sales appointment schedules and support account managers.

Skills

Customer service

Communication

Multitasking

Office software

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

## Customer Service Administrator 2Apply: Knoxville, TN: Full time: Posted Today: R2026-23412As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies. For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)**Work Shift**First Shift