Service Center Operations & Customer Support Admin

sefl; Jacksonville (FL); On-site; USD 30,000 - 37,000; Full time

Job summary

sefl is seeking a Customer Service Administrator 2 to support the Service Center's operations. You will handle clerical duties, respond to customer inquiries, schedule deliveries, assist drivers, and support payroll and HR activities.

The role requires a high school diploma or GED, strong communication skills, and the ability to juggle multiple tasks while using Microsoft Office tools. On-site first shift with standard hours.

Qualifications

• High School Diploma or GED is required.
• Strong customer relations skills to communicate with customers.
• Ability to manage multiple tasks with interruptions.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver issues, or rating information.
• Call and schedule delivery appointments; assist drivers with pickup/delivery problems.
• Enter and track hours, miles, and driver logs; compile manifests and close loads.

Skills

strong customer relations

multi-tasking

communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Multi-line phone systems

Job description

sefl is seeking a Customer Service Administrator 2 to support the Service Center's operations. You will handle clerical duties, respond to customer inquiries, schedule deliveries, assist drivers, and support payroll and HR activities.

The role requires a high school diploma or GED, strong communication skills, and the ability to juggle multiple tasks while using Microsoft Office tools. On-site first shift with standard hours.