Customer Service Administrator 2

sefl; Jacksonville (FL); On-site; USD 30,000 - 37,000; Full time

Job summary

sefl is seeking a Customer Service Administrator 2 to support the Service Center's operations. You will handle clerical duties, respond to customer inquiries, schedule deliveries, assist drivers, and support payroll and HR activities.

The role requires a high school diploma or GED, strong communication skills, and the ability to juggle multiple tasks while using Microsoft Office tools. On-site first shift with standard hours.

Qualifications

• High School Diploma or GED is required.
• Strong customer relations skills to communicate with customers.
• Ability to manage multiple tasks with interruptions.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver issues, or rating information.
• Call and schedule delivery appointments; assist drivers with pickup/delivery problems.
• Enter and track hours, miles, and driver logs; compile manifests and close loads.

Skills

strong customer relations

multi-tasking

communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Multi-line phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

R espond to c all s or c ontact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), D river Collect, tracing, problems, or rating information. Research and a nswer requests for information from internal customers or other Service Center s . Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and c omplete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested . Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay

Pay: $21.55 -$ 26.51 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc