Customer Service Administrator 3

Southeastern Freight Lines; Hickory (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 3 in Hickory, NC. The role supports the Service Center with high-level clerical duties, handles inquiries, billing concerns, and freight status while coordinating Linehaul activities and reporting to leadership.

Ideal candidates have a GED or high school diploma, strong customer relations skills, and experience with Outlook and Excel. The position pays hourly and requires a background check and drug test.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience and/or prior office experience.
• Strong customer relations skills and ability to communicate effectively.
• Proficiency with Microsoft Office applications (Outlook, Excel) and multitasking.

Responsibilities

• Investigate customer complaints regarding overages, shortages, and damaged freight.
• Answer questions regarding services, billing, credit ratings, and merchandise.
• Monitor Undelivered Freight Report and trace shortages by reviewing related shipments.
• Identify and correct billing/rating errors and provide rate quotes.
• Prepare daily reports for shippers’ accounts and respond to customer inquiries.
• Coordinate Linehaul activity to optimize equipment and personnel while controlling costs.
• Notify Central Dispatch of driver availability and freight moves between locations.
• Process daily Linehaul schedules and communicate with drivers.
• Perform secretarial and reporting tasks for Service Center leadership.

Skills

Customer relations

Multitasking

Communication

Office skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 3, you will be responsible for high level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Over, Short, & Damaged (OS&D); Linehaul dispatch; or administrative support.

Investigate customer complaints in regards to overages, shortages, and damaged freight. Answer questions and complaints regarding services, billing, credit ratings, and merchandise. Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours. Trace freight shortages by checking similar shipments loaded before and after the short shipment. Identify and correct billing/rating errors. Provide rate quotes. Perform daily reports of various shippers’ Account. Answer calls from customers or other Service Center requesting status of freight. Coordinate Linehaul activity to effectively utilize equipment and personnel while meeting Company and customer requirements and minimizing costs. Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations. Receive daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate to Linehaul Drivers. Perform secretarial and reporting functions for Service Center leadership.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $23.98-$29.15 Per Hour(pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc