Customer Service Administrator 2

Southeastern Freight Lines; Tulsa (OK); On-site; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support service center operations with clerical tasks across multiple areas including Customer Service, appointments, dispatch support, and payroll.

The role requires a High School Diploma or GED, strong communication, and the ability to manage several tasks concurrently; prior office or customer service experience is preferred and familiarity with Microsoft Office is a plus.

Qualifications

• High School Diploma or GED.
• Pass background check and alcohol/drug test.
• 6 months related experience or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Preferred: experience with Customer Service, Microsoft Outlook, Microsoft Excel, and multi-line phone systems.

Responsibilities

• Respond to calls or contact customers regarding the status of shipments, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Call and schedule delivery appointments; assist drivers with pick-up or delivery problems.
• Enter closed, dispatched, and arrived loads into the computer; compile driver hours and logs.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives; follow up with customers as requested.
• Assist with recruiting efforts by coordinating advertisements, screening resumes, and scheduling interviews; assist with orientation and training.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial. Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have:

• a High School Diploma or GED
• the ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• strong customer relations skills to communicate effectively with internal and external customers
• the ability to manage multiple tasks with interruption
• computer skills
• and be familiar with Microsoft Office applications
• We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems

Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

Work Shift

Second Shift

http://www.youtube.com/watch?v=xZc1A8aeshc