Customer Service Administrator 1

Southeastern Freight Lines; Forest Park (GA); On-site; USD 25,000 - 31,000; Full time

Job summary

Southeastern Freight Lines in Forest Park, GA, is seeking a Customer Service Administrator 1 to support the Service Center with a range of clerical duties. You will handle scanning, driver check-in, gate duties, cashiering, and receptionist responsibilities to keep operations running smoothly.

This role requires a high school diploma or GED, the ability to pass background and drug tests, and at least six months of related or office experience.

Qualifications

• High School Diploma or GED required.
• Background check and alcohol/drug screening required.
• At least 6 months related experience or previous office experience required.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Perform general clerical duties to assist the Service Center's operations.
• Scan and load bills into the company computer system for processing.
• Assist in driver check-in, gate office tasks, cashiering, and receptionist duties.
• Balance daily cash, prepare deposits, and verify night deposits.

Skills

Customer service

Multitasking

Computer skills

Microsoft Outlook

Multi-line phone systems

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Phone systems

Job description

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. A ssign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.For this role, you must have: a High School Diploma or GED ; the ability to satisfactorily pass background check and alcohol and drug test ; 6 months of related experience and/or previous office experience ; strong customer relations skills to communicate effectively with internal and external customers ; the ability to manage multiple tasks with interruption ; computer skills ; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel , and Multi-line phone systems. Pay: $17.85 -$ 22.51 Per Hour (pay may vary based on location and experience)Work ShiftThird Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc