Customer Service Administrator 1

Southeastern Freight Lines; Houston (TX); On-site; USD 25,000 - 31,000; Full time

Job summary

Southeastern Freight Lines in Houston seeks a Customer Service Administrator 1 to support the Service Center's operations with clerical duties, receptionist tasks, and gate office involvement.

Responsibilities include scanning and loading bills into the company system, assisting with driver check-in, balancing cash, and providing daily phone coverage. Candidates should have a high school diploma or GED and basic computer skills; preferred familiarity with Microsoft Office and multi-line phones.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience or office experience.
• Strong customer relations and ability to manage multiple tasks.
• Computer skills and familiarity with Microsoft Office.

Responsibilities

• Perform clerical duties to support Service Center operations.
• Scan and load bills into the company computer system.
• Balance daily cash, prepare deposits, and verify night deposits.
• Greet visitors and drivers; manage gate/receptionist duties.
• Provide phone coverage and assist Linehaul Dispatch when needed.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. A ssign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.For this role, you must have: a High School Diploma or GED ; the ability to satisfactorily pass background check and alcohol and drug test ; 6 months of related experience and/or previous office experience ; strong customer relations skills to communicate effectively with internal and external customers ; the ability to manage multiple tasks with interruption ; computer skills ; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel , and Multi-line phone systems. Pay: $17.85 -$ 22.51 Per Hour (pay may vary based on location and experience)Work ShiftThird Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc