Customer Service Specialist - Flexible Hours

PrimeSource Building Products, Inc.; New Holland, Northern (Lancaster County, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

PrimeSource Building Products, Inc. in New Holland, PA is seeking a Customer Service Representative to serve as a key liaison with customers and internal teams. The role requires handling inquiries, processing orders, and supporting sales and marketing in a fast-paced setting.

Ideal candidates have a high school diploma, at least one year of clerical experience, and proficiency with Microsoft Office and CRM systems. The position is full-time with a standard M-F schedule and 40–45 hours per week.

Qualifications

• High school diploma or equivalent.
• One year of office/clerical support experience.
• Proficiency with Microsoft Office, typing and basic computer skills.

Responsibilities

• Route qualified opportunities to account executives for development and closure.
• Handle customer inquiries concerning services, materials, billing, quotes and pricing.
• Document customer information, communications, and sales in CRM.
• Process orders accurately, including back orders and RMAs.
• Address customer complaints courteously and professionally.
• Support commercial initiatives and projects as needed.
• Occasional local travel to worksites and events.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Typing

CRM systems

Job description

PrimeSource Building Products, Inc. in New Holland, PA is seeking a Customer Service Representative to serve as a key liaison with customers and internal teams. The role requires handling inquiries, processing orders, and supporting sales and marketing in a fast-paced setting.

Ideal candidates have a high school diploma, at least one year of clerical experience, and proficiency with Microsoft Office and CRM systems. The position is full-time with a standard M-F schedule and 40–45 hours per week.