Customer Service Admin III: Dispatch & OS&D Specialist

sefl; Hickory (NC); In loco; USD 33.000 - 40.000; Tempo pieno

Descrizione del lavoro

sefl is seeking a Customer Service Administrator 3 in Hickory, NC. You will perform high-level clerical duties supporting the Service Center operations, including handling OS&D tasks, linehaul coordination, billing corrections, and daily reporting.

Requires a high school diploma or GED and 6 months of related experience, with preference for MS Office proficiency and multi-line phone systems. Pay ranges from $23.98 to $29.15 per hour.

Competenze

• High School Diploma or GED required.
• 6 months of related experience or office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Proficiency in Microsoft Office applications.

Mansioni

• Investigate customer complaints regarding overages, shortages, and damaged freight.
• Provide rate quotes and monitor daily reports.
• Coordinate Linehaul activity and communicate with drivers.
• Answer calls from customers regarding status of freight and services.
• Perform secretarial and reporting functions for Service Center leadership.

Conoscenze

Customer service

Multitasking

Communication

Problem solving

Formazione

High School Diploma or GED

Strumenti

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Descrizione del lavoro

sefl is seeking a Customer Service Administrator 3 in Hickory, NC. You will perform high-level clerical duties supporting the Service Center operations, including handling OS&D tasks, linehaul coordination, billing corrections, and daily reporting.

Requires a high school diploma or GED and 6 months of related experience, with preference for MS Office proficiency and multi-line phone systems. Pay ranges from $23.98 to $29.15 per hour.