Logistics & Customer Service Admin (Linehaul & OS&D)

Southeastern Freight Lines; Hickory (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 3 in Hickory, NC. You will handle high-level clerical tasks to support the Service Center, including OS&D, billing inquiries, and tracking shipments.

The role requires strong communications with internal and external customers and the ability to manage multiple tasks with accuracy. Responsibilities include investigating complaints, providing rate quotes, coordinating Linehaul activity, and performing secretarial and reporting

Qualifications

• High School Diploma or GED.
• Pass background check and alcohol/drug test.
• 6 months of related office experience.
• Strong customer relations and ability to multitask.
• Computer skills; familiarity with Microsoft Office applications; preference for Outlook/Excel and multi-line phones.

Responsibilities

• Investigate customer questions and complaints related to services, billing, credit ratings and merchandise.
• Monitor undelivered freight and trace shortages; provide rate quotes and perform reporting for leadership.
• Coordinate Linehaul activity and secretarial/reporting tasks for Service Center leadership.

Skills

Customer relations

Time management

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 3 in Hickory, NC. You will handle high-level clerical tasks to support the Service Center, including OS&D, billing inquiries, and tracking shipments.

The role requires strong communications with internal and external customers and the ability to manage multiple tasks with accuracy. Responsibilities include investigating complaints, providing rate quotes, coordinating Linehaul activity, and performing secretarial and reporting