Full-Time Customer Service & Operations Administrator II

Southeastern Freight Lines; Greensboro (NC); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines in Greensboro, NC is seeking a Customer Service Administrator 2 to support service center operations. You will handle calls, schedule deliveries, assist with payroll data entry, and coordinate with drivers to resolve issues.

The role requires a high school diploma or GED, ability to multitask, and proficiency with Microsoft Office. Experience with Outlook/Excel and multi-line phones is preferred. This is a full-time on-site position in Greensboro.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience and/or office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Experience with Microsoft Outlook, Microsoft Excel, and multi-line phone systems preferred.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collect, tracing, problems or rating information.
• Research and answer information requests from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pick-up or delivery problems.
• Enter closed, dispatched, and arrived loads into the computer and generate manifests as needed.
• Provide clerical support to Account Managers, Account Executives or Senior Account Executives.

Skills

Customer service

Multitasking

Office software

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Job description

Southeastern Freight Lines in Greensboro, NC is seeking a Customer Service Administrator 2 to support service center operations. You will handle calls, schedule deliveries, assist with payroll data entry, and coordinate with drivers to resolve issues.

The role requires a high school diploma or GED, ability to multitask, and proficiency with Microsoft Office. Experience with Outlook/Excel and multi-line phones is preferred. This is a full-time on-site position in Greensboro.