Customer Service Admin & Linehaul Dispatch Pro

Southeastern Freight Lines; Hickory (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 3 in Hickory, NC. The role supports the Service Center with high-level clerical duties, handles inquiries, billing concerns, and freight status while coordinating Linehaul activities and reporting to leadership.

Ideal candidates have a GED or high school diploma, strong customer relations skills, and experience with Outlook and Excel. The position pays hourly and requires a background check and drug test.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience and/or prior office experience.
• Strong customer relations skills and ability to communicate effectively.
• Proficiency with Microsoft Office applications (Outlook, Excel) and multitasking.

Responsibilities

• Investigate customer complaints regarding overages, shortages, and damaged freight.
• Answer questions regarding services, billing, credit ratings, and merchandise.
• Monitor Undelivered Freight Report and trace shortages by reviewing related shipments.
• Identify and correct billing/rating errors and provide rate quotes.
• Prepare daily reports for shippers’ accounts and respond to customer inquiries.
• Coordinate Linehaul activity to optimize equipment and personnel while controlling costs.
• Notify Central Dispatch of driver availability and freight moves between locations.
• Process daily Linehaul schedules and communicate with drivers.
• Perform secretarial and reporting tasks for Service Center leadership.

Skills

Customer relations

Multitasking

Communication

Office skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 3 in Hickory, NC. The role supports the Service Center with high-level clerical duties, handles inquiries, billing concerns, and freight status while coordinating Linehaul activities and reporting to leadership.

Ideal candidates have a GED or high school diploma, strong customer relations skills, and experience with Outlook and Excel. The position pays hourly and requires a background check and drug test.